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If for any reason you are not satisfied with your purchase, please call or email us
within 30 days to receive an exchange or store credit, less shipping charges. A 15%
restocking fee will apply to those who wish to receive a refund.
We do NOT offer refunds or exchanges with any of our Cosmetics or our
SinuCleanse product. Samples of the cosmetics are available and we suggest you
order a sample of the product before purchasing the whole product to ensure the
product is right for you.
Our goal is to provide you with safe, quality products so if you are unsatisfied with
your purchase, please contact us via email at sales@refreshinglyfree.com.
If an item is out of stock when your order is placed, your order may be marked as
'On Hold'. We will ship out the order as soon as we receive the out of stock
products.
Cancellations
An order can be cancelled while it is still being processed within 24 hours of the
order. Please call us or email us at sales@refreshinglyfree.com to cancel your order.
If the order has been processed and shipped out, then you can return the product
for a refund or exchange, via the Refund Policy.
Shipping
For shipping options, delivery times and rates - please see our Shipping Policy page.
Payment Options
We accept major credit cards, such as Visa, MasterCard, Discover and American
Express. Money Orders are also accepted. If you wish to use a money order, the
order may be placed via the Internet or by mail. If it is placed via the Internet, the
money order will have to received at the Refreshingly Free office before the order
will be shipped. Simply mail the money order to Refreshingly Free 1866 Acorn
Drive, Randleman, NC 27317.
We can also except debit cards with a Visa Logo, but are currently unable to accept
checks or take cash on delivery.
Pricing
Prices listed on our web site are subject to change without notice. We will do our
best to advise you any change in price before shipping your order.
Security
All online transactions at Yahoo! Stores are handled with industry-standard SSL
encryption.
Customer Service
If you require delivery information or an order adjustment, please call
(336) 510-0585 Monday - Thursday between 9 am - 5 pm EST or send us an
email at sales@refreshinglyfree.com. If no one is available to take your call, please
leave a message and we will return your call as soon as possible.
Warranty and Safety Information
All items sold on our web page guaranteed under their manufacturer. However,
each item depicted or described herein is not necessarily suitable for every person.
Although our products are fragrance free, there still may some people with multiple
chemical sensitivity that will be unable to use them for whatever reason. Therefore,
we offer samples of the products we can and recommend the purchase a sample if
you are unsure of the product. We can not accept unopened and partially
consumed products for refund due to the nature of our customer base.
Catalogs
Please send an email to info@refreshinglyfree.com to receive a catalog. The
catalog has the same information as our online website.
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